Free 30 Day Returns
Our returns policy lasts 30 days. Should you change your mind & choose to return within 30 days of delivery, we will simply collect your item free of charge & issue a full refund. Before considering a return remember that your product is covered by a 24 month warranty. Either way we will work fast to deliver a solution.
Returning a product
If you wish to return an item please notify us within 30 days of delivery. To be eligible for a return the chair must be kept clean, undamaged & safely repacked in the original box for safe transit. Please contact us with your order number & one of our team members will help you to arrange a suitable day for collection. Please note we can only collect between Monday-Friday excluding bank holiday / public holidays.
Refunds are processed within 2-3 working days after an item has been successfully returned, we will send you an email to notify you that we have received your item. Then your refund will be processed & a credit will automatically be applied to your original method of payment. Once processed your refund will clear within 2-5 working days.
There are certain situations where partial refunds are granted (if applicable):
- This includes: Any item not in its original condition, is damaged or missing parts. Any damage caused as a result of improper packing will be deducted from your refund.
If after 2-5 working days you still have not received your refund, please reach out to us via Live Chat (click the blue icon) or email us at email@example.com.