Shopping Cart

Frequently Asked Questions

abroco.com

Who is abroco? abroco is a UK internet retailer based in the south east of England. We deliver an unrivalled shopping experience pre & post sale, the most competitive prices, premium products, express delivery & responsive communications via Live Chat or e-mail. Expect the unexpected...we go the extra mile for all of our customers!

Who is ATOM? ATOM is a specialist UK brand of PC gaming chairs, launched in January 2019. ATOM's main purpose is to extend your gaming session with ergonomics & deliver long term performance with premium grade components. ATOM offers the highest specification & sets a new standard for gaming chairs retailing under £200.

Where can i find reviews about abroco? You can find company reviews about abroco here or go direct to our profile on reviews.co.uk.
 
Where can i find ATOM product reviews? You can find product reviews at the bottom of all product pages or go direct to our profile on reviews.co.uk.

How do i leave a review? If you have already purchased one of our products, you will receive a invitation via email automatically 3-5 days after purchase. If you do not receive the invite please email reviews@abroco.com & we will send out another. If you have any issues regarding our products or service please reach out to us & one of our friendly team members will assist you.

What payment methods do we accept? We accept a wide range of payment methods, this includes: Mastercard, Visa, PayPal, Amazon Payments, Apple Pay, Google Pay, AMEX & Pay later with Klarna.
 
Are my personal details safe when ordering? Our website & checkout is fully SSL secured. This means all information entered when placing an order is transferred securely via an encrypted SSL connection. We do not store your card details on our system. You can find more information regarding our privacy policy here.

Do you offer discount? Yes we do run promotional offers on our website, eBay & Amazon stores. If an offer is available you can retrieve the discount code from the banner on all website pages. If not you could always be cheeky and reach out to one of our reps on Live Chat, you never know they might be feeling generous!

Can i pay later for my goods? Yes, abroco has teamed up with Klarna a simple, safe and smooth pay later solution. This means you can get you item first and pay in 14/30 days. Alternatively you can split the amount into 3 manageable payments. What's even better is there's no interest or hidden charges! Simply choose the pay later option that suits you at checkout. You can find out more information about what we offer with Klarna here.

What courier do we use? All our goods are delivered with DHL, once your item has been dispatched you will receive notifications & tracking information.

How much does delivery cost? Next business day delivery is FREE to England, Scotland & Wales. Some other areas incur a surcharge. You can find full details & zone guide information on our payment & delivery page.

When will my order be sent? All orders made before 1pm Mon-Fri are sent the same day. All orders after this time are sent the next working day. This does not include weekends or public holidays. For more information check out our delivery page.

When will i receive my order? Once your item has been dispatched you will receive it the next working day. DHL deliver between 8am-6pm & are unable to offer specific delivery times, please bare this in mind when ordering. If you have made a purchase & want to delay delivery, we can either arrange this for you or DHL offer re delivery options via the tracking once the item has been sent.

How can i return an item? If you need to return an item please refer to our returns page for full details. You will need to contact us directly via e-mail or Live Chat and provide your original order number. Just reach out to us & one of our friendly team members will assist you.

What is the 30 day money back guarantee? Should you change your mind & choose to return within the 30 days of purchase, we will simply collect your item free of charge & issue a full refund. We appreciate you will need to build & sit on the chair to test it out. All we ask is that the chair is kept clean, undamaged & safely repacked in the original box for safe transit. Please visit our returns page for full information.

How do i contact abroco? You can contact us directly via Live Chat or email us at one of the following:

info@abroco.com
sales@abroco.com
business@abroco.com
warranty@abroco.com
returns@abroco.com

Is your Live Chat a real person or bot? No bots here, all our Live Chat conversations are conducted by real humans. Our friendly team deliver a responsive & effective service, try us out!

ATOM Gaming Chairs

What is a gaming chair? Gaming chairs come in many different styles and specification. Essentially a gaming chair is used for PC gaming & home office computing, ideal for sitting in front of your desk for long hours. Gaming chairs have more features than your traditional office chair, adjustable armrests, backrest recline, height adjustment & rocking motion deliver a superior ergonomic seating experience. More information about ATOM gaming chairs can be found on our product or blog pages.

Where can i buy ATOM gaming chairs? ATOM gaming chairs are exclusively available at abroco.com & can also be found on our Amazon & eBay stores. So no matter where you choose to buy, rest easy your dealing with abroco & our amazing team!

Are these chairs comfortable? ATOM gaming chairs are very comfortable & a major upgrade to any conventional office chair. The cold cured foam seat, fitted on all models, is very soft but firm & keeps you feeling comfortable for long sessions. With many adjustable features you'll be sure to find  the perfect seating position. All our chairs come with lumbar & neck support cushions, this give your back extra support & helps to maintain good posture.

What's the difference between the original GT & RS models? Both models have the same overall shape, size & specification/features. Each model has a unique stitching pattern & leather design. So its just a matter of which style suits your preference. Both models are available in a range of five colour options to suit all gaming or home office set-ups.

What is the Black Edition? The Black Edition is our flagship model, upgraded with higher specification features compared with the original GT & RS models. These models have a multi-setting rocking tilt mechanism which allows the chair to be locked into various angles of tilt, a major improvement to the standard tilt mechanism. The base has been upgraded from nylon to metal & finished in matt black. All Black Edition models are exclusively upholstered using a combination of black & black carbon PU leather, forming ATOM's top level gaming chair.

Are ATOM gaming chairs suitable for children or adults? Most gaming chairs are adult sized (like ours) however many of our customers have purchased these for their children. To truly understand if this is the right chair for you we would recommend you take a look at our dimension images which can be found on our product pages. So get your tape measure out & get fitted in one of our gaming chairs. If there's something we've missed then reach out to us & we'll be happy to help.

How big are the chairs? Full dimensions can be found directly on our product pages & image gallery.  

How is my chair packed & delivered? Your ATOM gaming chair comes packed all snug & secure in a strong heavy duty box. All parts are wrapped well & protected for safe transit. Delivered by DHL next working day, what more could you ask for!

Are ATOM gaming chairs easy to assemble? Yes most people can assemble our chairs within 20 minutes. If you need more information regarding build then please see our downloads page where you can find assembly & operational guides for all our chairs.

How do i adjust & use my chair? Please see our downloads page where you can find operational guides for all our chairs. If that fails then reach out to us on Live Chat or send an email, we are here to help everyday.

Does the chair come with warranty? Yes all ATOM gaming chairs come with warranty. Some earlier models were sold with a 12 month warranty. We recently extended this & now offer a 24 month warranty as standard at no extra cost. Please see our warranty page for full details. Rest assure that with ATOM we've got your back!

What if i have a warranty issue? Simply reach out to us at warranty@abroco.com, explain the problem, provide your original order number & one of our friendly team members will assist you further. Warranty issues are dealt with very promptly, we keep the process simple & will have you up & running in no time.