Search abroco.com

Frequently Asked Questions

If there is anything you cant find in the FAQ, feel free to reach out to us via Live Chat or email. We are here to help!

Shopping with abroco.com

abroco is a UK internet retailer based in the south east of England. We deliver an unrivalled shopping experience pre & post sale, the most competitive prices, premium products, express delivery & responsive communications via Live Chat or e-mail. Expect the unexpected...we go the extra mile for all of our customers!

You can contact us directly via Live Chat or email us at:

info@abroco.com
sales@abroco.com
business@abroco.com
warranty@abroco.com
returns@abroco.com

No bots here, all our Live Chat conversations are conducted by real humans. Our friendly team deliver a responsive & effective service, try us out!

You can read verified company reviews about abroco direct on our profile at reviews.co.uk.

If you have already purchased one of our products, you will receive a invitation via email automatically 3-5 days after purchase. If you do not receive the invite please email reviews@abroco.com & we will send out another. If you have any issues regarding our products or service please reach out to us & one of our friendly team members will assist you.

We accept a wide range of payment methods, this includes: Mastercard, Visa, PayPal, Amazon Payments, Apple Pay, Google Pay, AMEX & Pay later with Klarna. All payments are processed through our SSL secure payment system.

Yes, abroco has partnered with Klarna a simple, safe and smooth pay later solution. This means you can get you item first and pay in 14/30 days. Alternatively you can split the amount into 3 manageable payments. What's even better is there's no interest or hidden charges! Simply choose the pay later option that suits you at checkout. You can find out more information about what we offer with Klarna here.

Our website & checkout is fully SSL secured. This means all information entered when placing an order is transferred securely via an encrypted connection. We do not store your card details on our system. You can find more information regarding our privacy policy here.

ATOM is a specialist UK brand of PC gaming chairs, launched in January 2019. ATOM's main purpose is to extend your gaming session with ergonomics & deliver long term performance with premium grade components. ATOM offers the highest specification & sets a new standard for gaming chairs retailing under £200.

You can find product reviews at the top of all product pages just click the gold stars or go direct to our profile on reviews.co.uk.

Shipping / Returns

All our goods are delivered with DHL, once your item has been dispatched you will receive notifications & tracking information.

Next business day delivery is FREE to England, Scotland & Wales. Some other areas incur a surcharge. You can find full details & zone guide information on our delivery page.

All orders made before 2pm Mon-Fri are sent the same day. All orders after this time are sent the next working day. This does not include weekends or public holidays. For more information check out our delivery page here.

Once your item has been dispatched you will recieve it the next working day. DHL deliver between 8am-6pm & are unable to offer specific delivery times, please bare this in mind when ordering. If you have made a purchase & want to delay delivery, we can either arrange this for you or DHL offer re delivery options via the tracking once the item has been sent.

Your ATOM gaming chair comes packed all snug & secure in a strong heavy duty box. All parts are wrapped well & protected for safe transit. Delivered by DHL next working day, what more could you ask for!

If you need to return an item please refer to our returns page for full details. You will need to contact us directly via e-mail or Live Chat and provide your original order number. Just reach out to us & one of our friendly team members will assist you.

Should you change your mind & choose to return within the 30 days of purchase, we will simply collect your item free of charge & issue a full refund. We appreciate you will need to build & sit on the chair to test it out. All we ask is that the chair is kept clean, undamaged & safely repacked in the original box for safe transit. Please visit our returns page for full information.

Product Information

Gaming chairs come in many different styles and specification. Essentially a gaming chair is used for PC gaming & home office computing, ideal for sitting in front of your desk for long hours. Gaming chairs have more features than your traditional office chair, adjustable armrests, backrest recline, height & rocking motion deliver a superior ergonomic seating experience. More information about ATOM gamning chairs can be found on our product or blog pages.

ATOM gaming chairs are exclusively available at abroco.com.

ATOM gaming chairs are very comfortable & a major upgrade to any conventional office chair. The cold cure foam seat, fitted on all models, is very soft but firm & keeps you feeling comfortable for long sessions. With many adjustable features you'll be sure to find  the perfect seating position. All our chairs come with lumbar & neck support cushions, giving your back extra support & helps to maintain good posture.

Both models have the same overall shape, size & specification/features. Each model has a unique stitching pattern & leather design. So its just a matter of which style suits your preference. Both models are available in a range of five colour options to suit all gaming or home office setups.

The Black Edition is our flagship model, upgraded with higher specification features compared with the original GT & RS models. These models have a multi-setting rocking tilt mechanism which allows the chair to be locked into various angles of tilt, a major improvement to the standard tilt mechanism. The base has been upgraded from nylon to metal & finished in matt black. The lumbar & neck support cushions have been improved using a high quality memory foam.  All Black Edition models are exclusively upholstered using a combination of black & black carbon PU leather, forming ATOM's top level gaming chair.  

Most gaming chairs are adult sized (like ours) however many of our customers have purchased these for their children. To truly understand if this is the right chair for you we would recommend you take a look at our dimension images which can be found on our product pages. So get your tape measure out & get fitted in one of our gaming chairs, if there's something we've missed then reach out to us & we'll be happy to help.

Full dimensions can be found directly on our product pages in the image gallery.

Yes most people can assemble our chairs within 20 minutes. If you need more information regarding build then please see our downloads page where you can find assembly & operational guides for all our chairs.

Please see our downloads page where you can find operational guides for all our chairs. If that fails then reach out to us on Live Chat or send an email, we are here to help everyday.

Yes all ATOM gaming chairs come with warranty. Some earlier models were sold with a 12 month warranty. We recently extended this & now offer a 24 month warranty as standard at no extra cost. Please see our warranty page for full details. Rest assure that with ATOM we've got your back!

Simply reach out to us at warranty@abroco.com, explain the problem, provide your original order number & one of our friendly team members will assist you further. Warranty issues are dealt with very promptly, we keep the process simple & will have you up & running in no time.

Pay later with Klarna

How does Pay later work? Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have [14/30] days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk

Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by abroco and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.

Pay later (14/30 days)

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have [14/30] days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk

To use Pay later you must be at least 18. Whilst this option is widely promoted, Pay later is subject to your financial circumstances. When choosing Pay later, our assessment will not affect your credit rating.

Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor abroco run credit searches against you that could impact your credit rating.

Although Pay later is widely promoted it is not always universally available. The Pay later method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later payment option, where you can pay for the goods once you have received them via credit card or debit card. What happens if I cancel or return my order? As soon as abroco have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.

Payment is due [14/30] days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.

If you have chosen to Pay later, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card.

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.

Payment information is processed securely by Klarna. No card details are transferred to or held by abroco. All transactions take place via connections secured with the latest industry standard security protocols. 

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.

If you pay by card, abroco will confirm your order right away. If paying by Pay later, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com.

Once abroco has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed.

You have [14/30] days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please email abroco to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

If you have paid for your order with card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

If you do not have your statement number to hand you can log in at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

If you need further assistance you can contact Klarna’s customer care team for free, or use our online chat service.

Please find links below to Klarna's website where you can find more information on Klarna.

Click here for information regarding Klarna’s products..
Click here for frequently asked questions or Klarna's Customer Service

www.klarna.com/uk/customer-service

Local number: 0203 0050 833
Freephone number: 0808 1893 333

Pay later (in 3 instalments)

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by abroco and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.

To use Pay later in 3 you must be at least 18. Whilst this option is widely promoted, Pay later in 3 is subject to your financial circumstances. When choosing Pay later in 3, our assessment will not affect your credit rating.

Klarna is unique and offers Pay later in 3 based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

If you want to make a purchase with Klarna using Pay later in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor abroco run credit searches against you that could impact your credit rating.

Although Pay later in 3 is widely promoted it is not always universally available. The Pay later in 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.

As soon as abroco have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.

Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at abroco from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.

You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/uk.

Payment information is processed securely by Klarna. No card details are transferred to or held by abroco. All transactions take place via connections secured with the latest industry standard security protocols.

No, this is not currently possible for Pay later in 3 purchases.

Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.

Once abroco has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.

In the event that your goods have not been received please email abroco to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

If you need further assistance you can contact Klarna’s customer care team for free, or use our online chat service.

Please find links below to Klarna's website where you can find more information on Klarna.

Click here for information regarding Klarna’s products..
Click here for frequently asked questions or Klarna's Customer Service

www.klarna.com/uk/customer-service

Local number: 0203 0050 833
Freephone number: 0808 1893 333